Training and workshops | Phoenix Counselling Group
TRAINING AND WORKSHOPS

What your managers and staff actually get in the room.

Four programmes, each delivered by a qualified counsellor rather than a trainer reading from a deck. Everything below can run at your premises, at our Wrexham office, or online, and every session is built around the size and shape of the group in front of us.

Active listening Mental resilience Mental health first aid Bespoke programmes
01 · ACTIVE LISTENING WORKSHOPS

Hearing what a colleague is actually telling you.

Most people in a workplace want to help and are afraid of saying the wrong thing, so they change the subject instead. This workshop teaches the listening skills counsellors are trained in and gives people a chance to practise them, so a difficult conversation with a colleague does not get avoided.

WHAT WE COVER
Listening without fixing, advising or moving straight to a solution
Open questions, reflecting back, and sitting with a silence
Noticing the signs that someone is struggling before they say so
Holding a boundary: what to do with something you cannot keep confidential
Practice conversations in pairs, with feedback from the counsellor running the day
FormatIn person or online
LengthTwo hours
Group size8 to 16 people
Best forManagers, team leads, mental health champions
CostOn enquiry
02 · MENTAL RESILIENCE TOOLS

Practical ways to carry pressure without breaking under it.

A working session on what stress does to the body and what reliably helps. People leave with a small number of techniques they have already tried once in the room, rather than a handout they will not open again.

WHAT WE COVER
How stress shows up in the body, in sleep, and in how people behave at work
Grounding and breathing techniques that work in an ordinary working day
Recognising your own early warning signs, and what to do at that point
Boundaries, workload and recovery time, discussed honestly
Where the line sits between a tough week and something that needs counselling
FormatIn person or online
LengthOne hour
Group sizeUp to 30 people
Best forWhole teams, or departments under sustained pressure
CostOn enquiry
03 · MENTAL HEALTH FIRST AID

Someone on site who knows what to do first.

The mental health equivalent of a first aider: a named person in the building who can spot when a colleague is in difficulty, start the conversation, and get them to the right help. Training covers the moment itself and the steps after it, including when to escalate.

WHAT WE COVER
Common presentations: anxiety, depression, panic, burnout, alcohol and substance use
Opening a conversation with someone you are worried about
Responding to disclosure of self-harm or suicidal thoughts, and who to involve
Routes onward: counselling, GP, crisis services, and what your organisation already has
Looking after the first aider: supervision, limits, and not carrying it alone
FormatIn person, at your premises or our office
LengthOne day
Group sizeUp to 12 people
CertificationOur own course, not accredited
CostOn enquiry
04 · TAILORED BESPOKE PROGRAMMES

Built around what your organisation is dealing with.

Where the standard programmes do not fit, we design one that does. That might be a shift pattern that rules out a full day, a workforce that has been through a serious incident, or a rolling programme across several sites. We talk it through first, then send a written outline before anything is booked.

OFTEN ASKED FOR
Support after a serious incident, bereavement or redundancy round
Short sessions repeated across shifts so night and weekend staff are included
A manager track and a staff track running alongside each other
Counselling sessions combined with training as one annual programme
Starts withA conversation, no charge
You receiveA written outline and a price before booking
Delivered byQualified counsellors in supervision
Lead timeAgreed with you when booking
Not sure which of these your team needs?

Tell us the situation and we will say which programme fits, or whether one-to-one counselling would do more.

Enquire for your business07925 847865